The most difficult thing to be... http://bit.ly/WhB64

CEOs are in service business; they are servants. (See 'Gosford Park' ref @ bottom). Enjoy! http://bit.ly/4SQw6

How Google trains leaders: http://bit.ly/12BMI8 (Washington Post video clip)

Why "fans" trump "influencers" - http://bit.ly/Q8vwB <-very Ultimate Question/NPS-like.

The New York Times' David Pogue is keeping up his campaign to get voicemail messages shortened. http://bit.ly/u9bQW <- changed mine.

'Because it is its purpose to create a customer, any business enterprise has 2, and only these 2 basic functions: marketing and innovation.'

7 potent myths about Twitter: http://bit.ly/2hN3g

Way-Back Machine: teenager, 1969. Today, Abbey Road. Really? Next week, Woodstock. Is that right? Wow! :)

Paranoia vs. Social Media: Why ESPN and the USMC got it wrong, and why IBM got it right « The BrandBuilder Blog http://bit.ly/WCe2G

"A brand is someone's expectation of receiving a feeling by way of an experience." - Tom Asacker, http://bit.ly/1j9dP7

Brand destiny: 1)Innovate by leading your customer;2)Create amazing experiences;3)Get involved with the conversation. http://bit.ly/OezTg