The most difficult thing to be... http://bit.ly/WhB64

CEOs are in service business; they are servants. (See 'Gosford Park' ref @ bottom). Enjoy! http://bit.ly/4SQw6

How Google trains leaders: http://bit.ly/12BMI8 (Washington Post video clip)

Why "fans" trump "influencers" - http://bit.ly/Q8vwB <-very Ultimate Question/NPS-like.

The New York Times' David Pogue is keeping up his campaign to get voicemail messages shortened. http://bit.ly/u9bQW <- changed mine.

'Because it is its purpose to create a customer, any business enterprise has 2, and only these 2 basic functions: marketing and innovation.'

7 potent myths about Twitter: http://bit.ly/2hN3g

Way-Back Machine: teenager, 1969. Today, Abbey Road. Really? Next week, Woodstock. Is that right? Wow! :)

Paranoia vs. Social Media: Why ESPN and the USMC got it wrong, and why IBM got it right « The BrandBuilder Blog http://bit.ly/WCe2G

"A brand is someone's expectation of receiving a feeling by way of an experience." - Tom Asacker, http://bit.ly/1j9dP7

Brand destiny: 1)Innovate by leading your customer;2)Create amazing experiences;3)Get involved with the conversation. http://bit.ly/OezTg

1*# (How to by-pass US carriers vmail intro) http://bit.ly/1FZNJE "One-Star-Pound" #OneStarPound

How To Hijack 'Every iPhone In The World' - Forbes.com http://bit.ly/SVOL8

"Customer loyalty" is an oxymoron. - http://bit.ly/45FOih (One of Tom's better pieces!) Enjoy!

How are people responding to your brand? Compliance, identification or internalization? http://bit.ly/36iTLl - Asacker

“Nothing is more terrible than activity without insight.” -Thomas Carlyle. "The fog is here to stay." http://bit.ly/QWyRA

Recovering from 4 of these. 4! (video clip) http://bit.ly/rEK4L Exercising again. So far 10+ miles over 3 days. Easy does it. :)

Facebook / Blackberry integration loaded. Early results: simple, easy to navigate / update.

Iowans rethink Michael Jackson butter statue - http://bit.ly/ovMzh

Concepts,like individuals,have their histories & are just as incapable of withstanding the ravages of time as are individuals. -Kierkegaard